Patients & Visitors
Everything you need to know for your visit to St. Mary Hospital
24/7 Emergency
Always Available
Emergency Hotline
0785 400 200
Location
Githurai 45, Facing Equity Bank
Visiting Hours & Schedule
General Visiting
Daily 2:00 PM - 8:00 PM
Maternity Ward
Daily 10:00 AM - 8:00 PM
Emergency Department
24/7 Access
• Maximum 2 visitors per patient at a time
• Children under 12 must be accompanied by an adult
• Please respect quiet hours: 10:00 PM - 6:00 AM
What to Bring
Required Documents:
- • National ID or Passport
- • SHA Card (if applicable)
- • Insurance Card
- • Previous medical records
- • Referral letter (if applicable)
Personal Items:
- • Current medications
- • Comfortable clothing
- • Personal hygiene items
- • Phone charger
Payment & Insurance
Accepted Payment Methods:
- • Cash payments
- • Mobile Money (M-Pesa, Airtel Money)
- • Bank transfers
- • Credit/Debit cards
Insurance Coverage:
- • SHA (Social Health Authority)
- • Private insurance plans
- • Corporate health schemes
Free Services with SHA: Normal delivery, cesarean section, and antenatal care are covered under SHA.
Parking & Transportation
Parking:
- • Free parking available on-site
- • Designated spaces for emergency vehicles
- • Accessible parking for disabled patients
Public Transportation:
- • Matatu routes to Githurai 45
- • Walking distance from Githurai 45 stage
- • Accessible by motorcycle taxi (boda boda)
Visitor Guidelines
- • Please sanitize hands upon entry
- • Maintain quiet voices in patient areas
- • Follow staff instructions at all times
- • No smoking anywhere on hospital premises
- • Keep mobile phones on silent mode
- • Report any concerns to nursing staff
Emergency Information
When to Visit Emergency:
- • Severe chest pain or difficulty breathing
- • Serious injuries or accidents
- • High fever with severe symptoms
- • Pregnancy complications
- • Severe bleeding
Emergency Contacts:
Main Hotline: 0785 400 200
Alternative: 0731 430 284
Additional: 0722 363 668